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FAQ

Is there something you want to know about Playa Tortuga Hotel & Beach Resort? This page answers some of our guests’ most frequently asked questions.

If you don’t see the answer you’re looking for, please don’t hesitate to contact our friendly staff.

Where is Bocas del Toro?

Bocas Del Toro province is located in the northwest part of the Panama’s isthmus and west of Costa Rica’s border. It is bordered to the south by the Chiriqui province and to the east by the Ngöbe Buglé Indian Reservation.

How do I get there?

For domestic flight information, please contact Air Panama. You can also travel to Isla Colón by land by driving to the port of Almirante and taking a water taxi or ferry to the island.You also can book a flight from Costa Rica through Nature Air. 

Where is Playa Tortuga Hotel & Beach Resort?

The hotel is on Colón Island, Bocas Del Toro, Republic of Panama. It is located just 5 minutes from the local airport.

What are the check-in and check out schedules?

Check-in is 3 PM and check out is noon.

Which credit cards are accepted?

We accept Visa, MasterCard and American Express.

What currency should I bring?

The US dollar is widely accepted in Panama and Bocas del Toro as a form of payment. There is an ATM on the Island where you can withdraw money.

Does the hotel offer children’s facilities?

The hotel has a children’s swimming pool, aquatic activities, children’s menu and cribs are available upon request. There is also a kids activity room available.

Does the hotel offer high-speed Internet?

The hotel offers complimentary high-speed wireless Internet access.

Does the hotel offer ground transportation to and from the airport?

Ground transportation is available upon request for an additional charge and must be reserved 48 hours in advance.

Does the hotel offer ground transportation to town?

The hotel offers complimentary ground transportation to Bocas Town. Access is subject to schedule and availability. Sign up at the Front Desk.

Does the hotel have medical facilities?

The hotel does not offer medical services, but there is a Public Health Care Center on the island.

Does the hotel organize eco-tourism tours?

Playa Tortuga guests enjoy the benefits of tour arrangement at our tour desk, and tours depart from our private pier. All ecotourism tours are operated by local companies. For more information, please contact us at vacationpanamatours-opt@unesa.com.

What should I bring?

Bocas del Toro has tropical weather. We recommend you bring light clothing, a bathing suit, sunscreen and sandals or sneakers. 

Are pets allowed in the hotel?

Pets are not allowed in the hotel.

What other activities does the hotel offer?

The hotel is located on a beach suitable for adults and children. It has an adult swimming pool, children’s pool, beach volleyball court, complimentary kayak and snorkel equipment (upon availability), ping-pong table, exercise room and 2 restaurants. The hotel has a tour desk and a private pier from which to take the tours.

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